Xfinity support scam - This is indeed a legitimate text from Xfinity Assistant. When we have room on our technicians' schedule, it is common for us to proactively seek out accounts with signal and connection issues. If you have been experiencing problems with your in-home network, we encourage you to schedule the free appointment. If the appointment does not resolve ...

 
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You can reach them by either using this link (https://comca.st/3SzqTd7) to report a possible fraud claim. You can also call them at (888)565-4329 they are open from 8 a.m. to Midnight EST, 7 days a week. I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.However, I encountered an issue when I discovered that the only option available for service transfer was a Pro Installation, which came with a $100 service fee. Upon inquiring, I was informed that a Comcast technician must perform the installation for internet service to be activated in my new apartment.However, if you already have ACP with another provider, you can still transfer your ACP benefit to Xfinity by completing the Xfinity ACP enrollment form. Here’s how: Confirm you have a National Verifier Application ID that starts with the letter B or Q, followed by a 10-digit number. Enter in your National Verifier ID. Remember to enter your ...So then i told him to call after 2 days in between i will call to Customer service for the confirmation today. Then he hang up. I hope Xfinity should take care of these scam calls as well after seeing all these posts from customers. I don't know, Xfinity is tracking and rectifying these scam call issues from their end.They can get you set up with the phone right then, and get you a great deal. Otherwise, there's also the option of reaching out to our mobile team at any of the following methods: - SMS Text Message: 1 (888) 936-4968. - Phone: 1 (888) 936-4968. - Chat: https://comca.st/3xxHA0i.Hey @ user_0rw54n, thanks for reaching out to Xfinity Support on our forums. Xfinity takes security concerns very seriously and has a dedicated department called our Customer Security Assurance team that can help. Their website here has the form to report the fraudulent account. This number was on Google for Xfinity support. It is a scam! They ...Scam caller ID with Xfinity. U. user_7we46i. 1 Message. Wednesday, January 17th, 2024 11:53 PM. ... Thank you for visiting our official Xfinity Community Forums support page. From time to time, we do perform outbound marketing and sales calls. If there is ever any questions, you can always hang up and call our main support …To find these codes, go to the Xfinity remote support page, select your remote, and select the type of device you want to pair. Then, search the list for your …scam. I just received a call from [Edited: "Personal Information"] and was told there was possible wifi theft detected on my account and I should download anydesk.com so that software could be installed to prevent it. The scammers sent me what looked like a legitimate security code from Xfinity as proof of authenticity.The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. - An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it.You can reach them by either using this link (https://comca.st/3SzqTd7) to report a possible fraud claim. You can also call them at (888)565-4329 they are open from 8 a.m. to Midnight EST, 7 days a week. I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.Block the numbers with tools built into your phone using instructions below. On iOS devices: Go to your Phone icon. If you've saved the number in your phone, go to the contact and scroll down to select Block this Caller. If the number is in your recent calls, select the blue i icon and scroll down to select Block this Caller.2 months ago. I see two messages in the past 24 hours to your email address that were "from" Xfinity. One is real, one is not. The real one should have gone to your inbox, and been branded with a red "xf" (when you look in webmail). The other one should have gone to your spam folder ("Important message From Xfinity"), and is not real.- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list ... Because it's a scam. Some higher up at Xfinity came up with the idea to offer "trade-in's" on Iphones for the Iphone 15, and then to not honor those trade-ins by using Assurant, a third party, to evaluate said trade-ins. Use Assurant to dishonor the ...60 Messages. Friday, August 11th, 2017 9:00 AM. Closed. ANSWERED: Comcast Email Phish or Legit? How to Tell (and rules for posting about your mail) ***Created by our Community Users*** . . If you receive mail that purports to be from Comcast telling you (the following are only a few of the things these emails will tell you) . .I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.Thank you for visiting our official Xfinity Community Forums support page. From time to time, we do perform outbound marketing and sales calls. If there is ever any questions, you can always hang up and call our main support line at 1-800-XFINITY. It is best to remain safe, so we do provide a variety of outlets to secure your information.20 Aug 2020 ... Actual customer service reps at a major telecom company falling for this old con. Morning Insider Lauren Victory finds out why the company's ...A compromised Xfinity ID means there is evidence that someone other than the account owner or an unauthorized user may have accessed or learned the password of an Xfinity ID associated with your account. A compromised Xfinity ID may or may not have already been exploited, meaning someone may have used it to send spam, watch video content or ...Feb 19, 2019 · 267-477-8869 number is a tech support scam call that claims computer issues need to be fixed, according to Comcast. 800-288-2020 number is also a tech support scam call that claims computer issues ... Xfinity claimed that I had used data over the limit, but this was a scam. Firstly, the associate had told me that I would pay only $15 a month for 1 GB, after which the internet would slow down. Secondly, I had another SIM card on my phone with unlimited data from T-Mobile, so there was no need for me to use Xfinity internet if I had unlimited ... Spam Blocker’s default settings will order calls in the following manner: High Spam Risk calls will be blocked. Blocked calls will not have the ability to leave a voicemail. Medium Spam Risk calls will be sent to voicemail. Calls sent to voicemail will not ring. Low Spam Risk calls will be allowed. Risk label will be displayed with incoming ... Dec 19, 2022 · The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. - An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it xfinity phone call scam from local number. Just received a phone call scam where they said they were xfinity comcast and wanted to update our modem and discount our bill. Oh, all we had to do after the fake update to get our discounted $40 dollars off each month was send them $249. Question. •.Claiming a refund from Xfinity is easy. In about four to six weeks after you disconnect your service and return your Comcast-owned equipment, you automatically receive a refund for any remaining credit balance on your account to the last payment method on file. If you don’t receive an automatic refund to your last payment method, you’ll get ...Sep 21, 2023 · Comcast customers receive a call that usually goes straight to voicemail, offering a 50% discount on their cable bill if they commit to another two years of service. Open Xfinity Email . Click the Gear icon on the top-right of the navigation bar, then click Email Settings . From the menu on the left, click on Advanced Settings. Click the Automatically move spam and potentially harmful messages to the Spam folder option.It was an automated message saying “ We are calling on behalf of the Xfinity advanced technical support team in reference to your technician appointment. And to provide you a faster resolution Please call us back At 1 8 5 5 2 2 6 6 4 0 8 Again, that number is 1 8 5 5 2 2 6- 6 4 0 8 Thank you.”. So I called back.Here are the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "direct messaging" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. • Type your message in the text area ...Probable fraudulent e-mail claiming to be Xfinity. I received what I'm sure is a fraudulent e-mail from someone claiming to be Xfinity. I wanted to report it but the …Sep 7, 2021 · Xfinity modem update scam phone call. Just got a call from a local number. It started off sounding odd but possibly legit and then started sounding a lot like a scam phone call. The guy claimed he was calling from xfinity and wanted to know how my modem was working. Said that the updates that were sent to it didn't work and asked me about the ... Xfinity is a scam. Recently the promotional offer on my current plan expired. Xfinity said they could increase my internet speeds for the same price I was currently paying (which would have been cheaper than continuing with the same level of service I had). The old saying sounds to good to be true, it probably is rang true.The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. - An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window.Open Xfinity Email . Click the Gear icon on the top-right of the navigation bar, then click Email Settings . From the menu on the left, click on Advanced Settings. Click the Automatically move spam and potentially harmful messages to the Spam folder option.Xfinity Community Forum. Xfinity Mobile. Devices. Scam. U. user_tvrs5r. 2 Messages. Friday, May 3rd, 2024 11:46 PM. Scam. They locked me in a contract with …Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services.Welcome to r/scams. This is an educational subreddit focused on scams. It is our hope to be a wealth of knowledge for people wanting to educate themselves, find support, and discover ways to help a friend or loved one who may be a victim of a scam. ... Which means it probably is Xfinity. That's their playbook. Comcast customer support is soooo ...Here are the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "direct messaging" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. • Type your message in the text area ...“The scam involves a phone call from someone claiming to be from Xfinity, offering to save you 50% on your cable bill for two years. The only catch, is they require …Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the ...Internet Security with Xfinity - Report Abuse. Report Abuse. If you feel like you or someone you know has been the victim of an online security issue, here's how to let the right …Mobile homes can be an affordable and convenient option for those looking to rent a place to live. However, when renting from an owner, it’s important to be aware of potential scam...31 Jan 2018 ... Is the Comcast Xfinity Unlimited Data a scam? ... What does Comcast commonly do to scam people out ... How do I contact customer support for Comcast ...Feb 17, 2023 · I know it was a scam because it came from: Your most recent payment method for the following month was rejected. Please update your payment information today to avoid a service downgrade. If you have the Xfinity mobile Protection Plan on your Xfinity Mobile device (s), it will be canceled if your service suspended. Welcome to r/scams. This is an educational subreddit focused on scams. It is our hope to be a wealth of knowledge for people wanting to educate themselves, find support, and discover ways to help a friend or loved one who may be a victim of a scam.I was called twice in the last two weeks by individuals who asked me to take a survey about my xfinity service. I knew immediately it was a scam so I hung up on the first person. The second one, I went along with the survey questions and they actually had my address! I asked them to tell me the email on my account if they were actually from ...Mar 10, 2024 · The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Xfinity Community Forum. Xfinity Mobile. Devices. Scam. U. user_tvrs5r. 2 Messages. Friday, May 3rd, 2024 11:46 PM. Scam. They locked me in a contract with …clangx1. +2 more. Frequent Visitor. •. 11 Messages. Monday, February 26th, 2024 12:02 AM. Phishing email pretending to be from Comcast xfinity. I just got this …Your Xfinity payment is due by the date noted at the top of your bill. If you haven’t made a payment by this due date, we'll send you a late payment notification and you may also be charged a late fee on your next bill. Before you’re charged a fee, we’ll email you: After you’re charged a fee, we’ll also email you to let you know ...If you receive a scam call claiming to be from Comcast Xfinity, it’s essential to report the incident to the legitimate Comcast Xfinity customer support. By doing so, you not only protect yourself but also help Comcast Xfinity in their efforts to combat scam calls. To reach Comcast Xfinity customer support, you can use the following contact ...Download it for free from Google Play or the App Store, or text "APP" to 266278. Tap the Account tab at the bottom of the screen. Select Bill details under the account balance section. Tap Bill settings in the payment section. Select Payment methods. Here, you can Remove or Add a Payment Method by selecting the applicable option.Protecting yourself from Comcast Xfinity scam calls and other fraudulent activities requires vigilance and a cautious approach. By adhering to these guidelines, you can minimize the risk of falling victim to scams and keep your personal information secure. ... To reach Comcast Xfinity customer support, you can use the following contact …Xfinity offers a Bot Detection and Removal tool. Application settings: Many internet-based applications and services offer settings that can help control how much data they use. You may also want to consider disabling third-party services that you don't often use and ensure to exit streaming services before powering off the TV. Examples include:Xfinity is a scam. Recently the promotional offer on my current plan expired. Xfinity said they could increase my internet speeds for the same price I was currently paying (which would have been cheaper than continuing with the same level of service I had). The old saying sounds to good to be true, it probably is rang true.Xfinity Rewards is a new program just for Xfinity customers — our way of saying thank you for being with us. Rewards members enjoy a special mix of special perks, unique experiences, product benefits, and so much more. The longer you’re with Xfinity, the more rewards you get; and it’s free and easy to use. Use the Xfinity app or visit ...This is indeed a legitimate text from Xfinity Assistant. When we have room on our technicians' schedule, it is common for us to proactively seek out accounts with signal and connection issues. If you have been experiencing problems with your in-home network, we encourage you to schedule the free appointment. If the appointment does not resolve ...The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. - An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it.Scam Offering Xfinity Promotion. Today I received a call regarding an Xfinity promotion. The caller id came up as Xfinity and the offer was to reduce my monthly amount to $90.00 per month. I answered the call and spoke to the person because I had been trying to change my TV package due to a 20% increase in my monthly bill.Customer Service is a Scam! I have now been on chat with Xfinity Customer Service chat for nearly 2 hours requesting a change to my plan, which recently went up by $30. I tried to change my plan online, but you cannot remove Voice no matter how hard you try. I logged off the website and built my exact plan without Voice for $115 month.Nov 27, 2023 · You are always able to report suspicious activity to use by reaching out to our Comcast Customer Security Assurance Team. Business Hours: 8:00am - 12:00am EST, 7 days a week. Contact: 1-888-565-4329. 0. 0. Cancel. Start Here. I was talking to a live agent about my Acp and was sent a phishing scam. It read as follows: “Since you are from ... Xfinity Community Forum. Xfinity Mobile. Devices. Scam. U. user_tvrs5r. 2 Messages. Friday, May 3rd, 2024 11:46 PM. Scam. They locked me in a contract with …On going scam that Comcast does not address or warn about. The Comcast system is being hacked. Phone call from Xfinity offering a special 3 year discount if you pay the first six months by Target gift card. Received email and text FROM the Comcast system verifying details and payment of my next months bill from an …Here are detailed steps to direct message us: • Click "Sign In" if necessary. • Click the direct message icon. • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. • Type your message in the text area near the bottom of the window.Tech support scams are a million-dollar industry and have been around since 2008. Every single day, innocent people are tricked into spending hundreds of dollars on non-existent computer problems. There is no sign of these scams slowing down, despite several actions taken by the Federal Trade Commission.It was an automated message saying “ We are calling on behalf of the Xfinity advanced technical support team in reference to your technician appointment. And to provide you a faster resolution Please call us back At 1 8 5 5 2 2 6 6 4 0 8 Again, that number is 1 8 5 5 2 2 6- 6 4 0 8 Thank you.”. So I called back.Scam caller ID with Xfinity. U. user_7we46i. 1 Message. Wednesday, January 17th, 2024 11:53 PM. ... Thank you for visiting our official Xfinity Community Forums support page. From time to time, we do perform outbound marketing and sales calls. If there is ever any questions, you can always hang up and call our main support …Comcast/Xfinity and similar B2C companies can and should take a greater role in preventing their loyal, paying customers from falling victim to scams that exploit their corporate names and brands. Companies like Comcast/Xfinity typically learn about such scams far earlier than news journalists do.Dec 26, 2023 · The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. - An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it At times, we do offer certain sweepstakes as part of our Xfinity Rewards program, however, to take advantage of these, you would have to enter first. If you have entered in and won a sweepstake through Xfinity Rewards, you will receive a congratulatory email. The email is to let you know you've won, but normally you will get a follow-up email ...Here's what to know: Never call a number on a security pop-up warning. Pop-ups that tell you to call tech support are always scams. Never move or transfer your money to “protect it.”. Only a scammer will tell you to do that. Never give someone a verification code to log in to your account. Scammers want it to get into your account.Return to the Device Management Center. Select Return Details for the device you’re returning. Click Print Shipping Label to print the label for your package. Put the equipment being returned into its original box. Place your UPS prepaid shipping label on the outside. Keep the top portion of the label with the tracking number included, as ...Mobile homes can be an affordable and convenient option for those looking to rent a place to live. However, when renting from an owner, it’s important to be aware of potential scam...Just got an email from online. communication. email@ comcast. net titled "Urgent Message from Comcast". It says an update is required and includes a button. Seems suspicious but it is very well done. None of the obvious signs of a scam beyond I've never gotten something like this from Xfinity before. Anyone know anything else about this?22 Feb 2019 ... Comcast Communications Director Andy Colley warns that scammers are posing as being from the Comcast Cable Protection Plan. “Comcast will never ...Probable fraudulent e-mail claiming to be Xfinity. I received what I'm sure is a fraudulent e-mail from someone claiming to be Xfinity. I wanted to report it but the …Is this for real or is this a phishing scam email? "The xFi website is going away. As of June 7, 2022, the Xfinity xFi website found at internet.xfinity.com will no longer be available. But don’t worry – your service is not changing. All the features of Xfinity xFi are available right from the palm of your hand with the Xfinity app.Oct 4, 2022 · CCBrian1. @djonesv1995 Hello Good Morning, thank you for taking the time to reach out in our great Xfinity forums community. I'm so sorry to hear about the strange phone call you had. This certainly does like some sort of scam type call. The number you shared is not one I'm familiar with at all. We know how important it is to receive a reward as promised. You can always look up the reward status here: https://comca.st/3uoyuQY; For mobile inquiries, we do have our amazing mobile team that can handle your request and you can reach out to our Mobile team through these options: SMS Text Message: 1 (888) 936-4968. Phone: 1 …Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and …1 year ago. @user_650bf2 Thank you so much for your post and for helping with the process of setting up an account. Our normal customer service phone number 1-800-Xfinity which would be 1-800-934-6489, 888 is also a toll-free number, but they are not interchangeable. With that said we do send a one-time use code as a text message or an …- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list ... Because it's a scam. Some higher up at Xfinity came up with the idea to offer "trade-in's" on Iphones for the Iphone 15, and then to not honor those trade-ins by using Assurant, a third party, to evaluate said trade-ins. Use Assurant to dishonor the ...I am now quite worried that somehow I may have been communicating with someone who did not represent Xfinity or was also phishing for my personal information. I have a transcript of the chat which I can provide upon request. Can an Xfinity representative confirm whether or not this was a legitimate request for information?Here are the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list. - An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window.Over 15,000 Roku accounts were recently stolen, because they used the same passwords as other accounts stolen in other data breaches, which prompted Roku to …Are you in need of assistance with your Xfinity services? Whether you’re looking to upgrade your plan, return equipment, or troubleshoot any issues, visiting an Xfinity store can p...Mark Huffman, Reporter. • Feb 23, 2024. A scam that specifically targets Xfinity cable customers has now morphed into a scheme targeting Spectrum customers. The two scams are nearly identical ...1 year ago. @user_650bf2 Thank you so much for your post and for helping with the process of setting up an account. Our normal customer service phone number 1-800-Xfinity which would be 1-800-934-6489, 888 is also a toll-free number, but they are not interchangeable. With that said we do send a one-time use code as a text message or an …If you have a Comcast account, odds are good that you get one or more services through Xfinity, a Comcast subsidiary that provides Wi-Fi, cable and digital TV packages, mobile serv...I know it was a scam because it came from: Your most recent payment method for the following month was rejected. Please update your payment information today to avoid a service downgrade. If you have the Xfinity mobile Protection Plan on your Xfinity Mobile device (s), it will be canceled if your service suspended.

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xfinity support scam

Sign in to your account using your Xfinity ID and password. Go to the Bill Settings section of the Billing page. Click the Autopay box. It shows On. Click Turn Off. Click Yes, turn off when prompted. You receive an email confirming you turned off automatic payments.Mt Laurel Township, NJ 08054. 844-335-8719. A Comcast representative will contact you within 2 business days of our receipt of the requested documentation. While Comcast is investigating your claim, we will suspend our collection activity on the suspect account and request that any consumer credit bureau the suspect account has been reported to ...Feb 19, 2019 · 267-477-8869 number is a tech support scam call that claims computer issues need to be fixed, according to Comcast. 800-288-2020 number is also a tech support scam call that claims computer issues ... Internet Security with Xfinity - Report Abuse. Report Abuse. If you feel like you or someone you know has been the victim of an online security issue, here's how to let the right …2 months ago. I see two messages in the past 24 hours to your email address that were "from" Xfinity. One is real, one is not. The real one should have gone to your inbox, and been branded with a red "xf" (when you look in webmail). The other one should have gone to your spam folder ("Important message From Xfinity"), and is not real.By Megan Cerullo. Updated on: December 20, 2023 / 10:39 AM EST / MoneyWatch. A security breach at Comcast-owned Xfinity has exposed the personal …22 Feb 2019 ... Comcast Communications Director Andy Colley warns that scammers are posing as being from the Comcast Cable Protection Plan. “Comcast will never ...The quickest way to access your Xfinity Email is by visiting connect.xfinity.com on your computer, tablet, or smartphone. Bookmark this page for easy access in the future. To …To send a direct message you may need to: Click "Sign In". Click the "direct message" icon. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line.Xfinity© Comcast 2024. Get online support for Xfinity products & services. Find help & support articles, chat online, or schedule a call with an agent.1 Apr 2021 ... Comcast users have been a huge target for scammers as of late. Their latest trick once they gain access to your email account via a compromised ...• Apr 4, 2023. Imposter scams have become scammers’ default scheme for defrauding their victims. They pretend to be everything from the IRS to Amazon. The latest imposter scam impersonates...Dec 20, 2023 · If you receive a scam call claiming to be from Comcast Xfinity, it’s essential to report the incident to the legitimate Comcast Xfinity customer support. By doing so, you not only protect yourself but also help Comcast Xfinity in their efforts to combat scam calls. To reach Comcast Xfinity customer support, you can use the following contact ... Xfinity is a Scam. U. user_32k9qx. 1 Message. Saturday, January 27th, 2024 4:36 PM ... Type "Xfinity Support" in the to line and select "Xfinity Support" from the ...Posing as an Xfinity employee, the scammer told Hess she would need a cable box software upgrade. A so-called supervisor then offered her a discount deal if …Based on how you've described this scenario, this was a legitimate call from our Xfinity service representatives. We do conduct customer satisfaction calls in order to gauge how things are going. The agent fully authenticating you was done as a security measure as well so that any customer-specific information (visit dates/times in this case ....

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